Ai Lift | MI, Ai Validate BAV | FCRA, Ai Lift | AV + MI
The Accelitas Operations team has determined that the incident that was impacting a subset of our customers across one or more of our services that depend on the third-party TeleCheck service is now RESOLVED and there is no further risk to processing transactions properly.
The issue was due to performance degragation impacting a small percentage of overall transactions leading to slow response times for those requests. Response times have now returned to acceptable levels.
We apologize for this inconvenience. If you have any questions or concerns, please contact Accelitas Support at support@accelitas.com or call (415) 842-7722 for assistance.
The Accelitas Operations team has IDENTIFIED the cause of the incident impacting a subset of our customers across one or more of our services that depend on the third-party TeleCheck service. Fiserv/TeleCheck engineers are currently implementing a fix to mitigate the issue on their end, and we will provide an update as more information becomes available.
At this time most transactions are completing, but a percentage are timing out du to performance issues impacting TeleCheck services.
We apologize for this inconvenience. If you have any questions or concerns, please contact Accelitas Support at support@accelitas.com or call (415) 842-7722 for assistance.
The Accelitas Operations team is INVESTIGATING an incident impacting a subset of our customers across one or more of our services that depend on the third-party TeleCheck service. Engineers are currently examining the problem and we will provide an update as more information becomes available.
We apologize for this inconvenience. If you have any questions or concerns, please contact Accelitas Support at support@accelitas.com or call (415) 842-7722 for assistance.
Ai Lift | MI
A service performance event that impacted a small subset of our customers across one or more of our services was identified and corrected by the Accelitas Operations team. This incident has been RESOLVED and there is no further risk to processing transactions in a timely manner.
We apologize for this inconvenience. If you have any questions or concerns, please contact Accelitas Support at support@accelitas.com or call (415) 842-7722 for assistance.
